Refund policy

We are committed to ensuring your satisfaction with every purchase. Refunds or replacements may be offered in the following situations:

1. Delivery Delays

If your order has not arrived within the expected delivery timeframe, or if tracking information is not updating, please contact us and we will investigate the issue.

2. Damaged or Faulty Items

- Must be reported within 30 days of delivery

- Clear photos or videos are required showing the issue and how it affects the product’s functionality

- In most cases, you will not be required to return the item

Please note: Minor damage to packaging alone (without affecting the product) does not qualify for a refund.

3. Incorrect or Missing Items

- Clear photos of the received item, packaging, and shipping label are required

- Please specify the issue clearly (wrong item, size, or colour)

4. Order Cancellations

- Orders can be cancelled for a full refund before processing or dispatch

- Print-on-demand or custom items cannot be cancelled once production has started

5. Delivered Orders

If tracking shows your order as delivered but you have not received it, we may require confirmation from your local courier (e.g. Royal Mail) before proceeding with a claim.

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Important Information

- All refund requests must be submitted within 90 days of payment

- Refunds are processed within 5–10 business days to the original payment method

- Each request is reviewed based on the issue reported and supporting evidence

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How to Request a Refund

Please contact us at: camdengoods@hotmail.com with all required details and evidence. Our team will review your request and guide you through the next steps.

 

We are committed to making things right and ensuring a positive shopping experience.

Refunds may be issued without requiring a return in certain cases.